Frequently Asked Questions

Have a question? We've got you covered. If you don't find your answer here, feel free to reach out to our team anytime.

Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Shop Pay. All transactions are secured with SSL encryption for your peace of mind.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes, please contact us within 12 hours of placing your order. Once an order has been dispatched, we are unable to make modifications.

Will I receive an order confirmation?

Yes! A confirmation email will be sent to you immediately after your order is placed. Please check your spam folder if you don't see it in your inbox.

Shipping & Delivery

Where do you ship to?

We ship worldwide. Shipping times and rates vary by destination and will be calculated at checkout.

How long does delivery take?

Standard delivery typically takes 7–14 business days depending on your location. Express shipping options may be available at checkout.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your delivery status in real time.

Returns & Exchanges

What is your return policy?

We want you to love your purchase. If you're not completely satisfied, you may return unused items in their original packaging within 14 days of receipt for a refund or exchange.

How do I initiate a return?

Please contact our customer support team with your order number and reason for return. We will guide you through the process and provide a return shipping label where applicable.

Are there any items that cannot be returned?

For hygiene and quality reasons, items that have been used, damaged, or are missing original packaging cannot be returned. Sale items are also final sale unless otherwise stated.

Product Care

How do I care for my Panatwo bag?

To keep your bag looking its best, we recommend the following:

Wipe clean with a soft, dry cloth after each use
Avoid prolonged exposure to direct sunlight or heat
Store in the dust bag provided when not in use
Keep away from sharp objects and rough surfaces
Do not submerge in water or use harsh chemical cleaners

Will the patent leather crack over time?

Our patent leather is crafted to be durable and long-lasting. With proper care, your bag will maintain its glossy finish for years to come.

Contact Us

How can I get in touch with your team?

We'd love to hear from you! You can reach us via the contact form on our website or by emailing our support team. We aim to respond to all enquiries within 1–2 business days.