Shipping Policy
Shipping Policy
At Panatwo, we are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order has been dispatched.
Shipping Destinations
We ship worldwide. Shipping availability and rates will be calculated at checkout based on your delivery address.
Estimated Delivery Times
Delivery times vary depending on your location:
- Hong Kong & Macau: 2–5 business days
- Asia Pacific: 5–10 business days
- Europe & North America: 7–14 business days
- Rest of the World: 10–21 business days
Please note that these are estimated timeframes and may vary due to customs processing, public holidays, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We occasionally offer free shipping promotions — subscribe to our newsletter to stay updated.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number. You can use this to monitor your delivery in real time through the carrier's website.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information before placing your order.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, please contact us at support@panatwo.com and we will do our best to assist you in locating your package.